faq

  Does aden + anais offer a gift wrap service?

Yes. The charge is £4.95 per order. If an order is made up of multiple items, for example, one set of girl's wraps, one set of boy's wraps and one towel & washcloth set, the £4.95 will be charged for the complete order.

 Can I cancel an order?

Yes, as long as the item has yet to be shipped, which normally happens 12-24 hours after you’ve placed your order. For any questions you can contact us at info@adenandanais.com or call 0.800.098.8447. Be sure to have your order/confirmation number available.

 How many items can be placed on the shopping cart?

There are no limits to the amount of items you wish to purchase.

 At what point is my credit card charged?

Your credit card is charged once the order is placed. aden + anais only accepts credit card purchases and bank transfers. Please keep in mind that bank transfers can take up to 7 days to deposit, and goods will not be shipped until funds are deposited.

 Is your website secure?

Yes, the aden + anais website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users your information is not held beyond the shipping of the order. Our security policy is covered under the PRIVACY link on our website.

 Is there any advantage in being a Registered User of aden + anais?

On becoming a registered user, your information will be kept securely on file, and allow you to minimize the timing of the checkout process. You will also receive information on promotions and new products as they become available.

 How is my order shipped?

aden + anais uses Parcel Force to ship its products.

 Can the shipping address be different to the credit card billing address?

Yes. Simply follow the instructions on the website during the CHECKOUT process to be given this option. Please note that we can only ship to one address per order. If you have more than one item in your order, and need these items to be shipped to different addresses, then multiple orders will need to be processed. We are also limited to physical address deliveries; we cannot deliver to PO Box addresses.

 Does aden + anais have a return policy?

 Yes.

1. Merchandise must be returned within 15 days of purchase.
2. Returns must be in the original condition at time of purchase, including packaging, instructions and any accessories associated with the purchase.
3. Refunds will be given on the credit card used initially at time of purchase, less a £5.00 restocking fee.
4. If merchandise returned is damaged or changed in any way as per our discretionary inspection, a refund will not be provided.
5. Gift wrapping charges and shipping charges associated with an order will not be refunded.
6. Shipping of returned items to aden + anais is at your expense.
7. If merchandise is defective it should be returned within 15 days for a full replacement. All costs associated with shipping will be the responsibility of aden + anais.

 Does aden + anais charge value added tax?

The retail prices on the aden + anais website include all applicable value added tax.

 Where do I get further assistance?

We hope that this FAQ will provide all the necessary answers to your questions. However, we strive to provide outstanding customer service to our guests, and further inquiries can be made at info@adenandanais.com or by calling (718) 801-8441.

"Swaddled babies sleep more peacefully and for longer periods of time than babies who are not swaddled."

Raegan Moya-Jones
Chief Executive Officer